Due to the sensitive nature of research materials, strict policies apply.
1. Return Eligibility
Returns are accepted only if:
- The item is damaged, defective, or incorrect
- Reported within 48 hours of delivery
2. Non-Returnable Conditions
We do not accept returns for:
- Opened or used products
- Improperly stored items
- Buyer misuse or mishandling
3. Inspection Process
All returned items are subject to inspection before approval.
4. Refund Terms
- Approved refunds processed within 5–7 business days
- Issued to original payment method
5. Reporting Issues
Send to:
📧 surgepeptides@gmail.com
Include:
- Order number
- Description of issue
- Clear photographic evidence